Frequently Asked Questions

We provide professional outbound telemarketing, lead follow-up, appointment outreach, customer follow-up, inbound call support, and broader business communication support. Each engagement is tailored to a client's specific communication needs and operational workflows.

Yes. 12 Live Telemarketing is operated by 12 Live Marketing LLC, a registered business entity. Our founders, James Houston and Whitwell Kelly, are seasoned insurance agency operators with multi-state operations. We maintain compliance-conscious messaging practices designed around applicable consent and carrier requirements.

You can voluntarily opt in through our Contact page form. We provide two separate, optional checkboxes: one for marketing text messages (special offers, discounts, promotions, and service updates) and one for non-marketing text messages (inquiry responses, appointment communications, service requests, and account updates). Both are unchecked by default, and you may select either, both, or neither. Providing your phone number alone does not enroll you in SMS.

Reply STOP to any message to opt out of text messages at any time. You can also reply HELP for assistance. Message frequency may vary, and message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.

No. Mobile information, including phone numbers and SMS consent information, is not sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes. Information may only be shared with service providers as necessary to deliver requested services and communications on your behalf.

Yes. Both SMS consent checkboxes are completely optional. You can submit the contact form with neither checkbox selected, and our team will still review your inquiry and follow up using the contact information you provided.

We provide professional communication support across a range of industries, with particular depth in insurance agency operations. Our team is experienced in connecting with prospects and customers through courteous, clear, and professional conversations designed around each client's communication needs.

You can reach us by phone at +1 540-200-8439, by email at info@12livestaffing.com, or by mail at 775 Virginia Ave. Salem, VA 24153. You can also submit an inquiry through our Contact page, and a member of our team will follow up using the communication methods you selected.